Returns & terms

We are Sawday’s (Company No 2812527) of Merchants House, Wapping Road, Bristol, BS1 4RW.

Sawday's will supply the Customer with books/goods via this website on the basis only of these Terms and Conditions. 

An Order constitutes an offer by the Customer to purchase books/goods in accordance with these Terms and Conditions.

The Order will be accepted when we email you to accept it, at which point a contract will come into existence between you and us.

If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This is unlikely but such a reason may be because the book is out of stock.

Shipping and delivery

Your order will usually be processed and dispatched within 5 working days.

Any costs of delivery will be as displayed on this website.

If you live outside of the UK, purchases may be subject to import duties and taxes. Any such taxes in relation to customs clearance must be accepted and paid by you.

If, after a failed delivery to you, you do not re-arrange delivery or collect your book, or, if we are unable to contact you or re-arrange delivery or collection we may end the contract.

Contract

Your rights when you end the contract will depend on what you have bought and whether there is anything wrong with it.

If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product/book replaced or to get some or all of your money back).

You may exercise your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. 

To end the contract with us please contact us at bookings@pawsandstay.co.uk or 0117 409 0267.

Refund Payments & Costs

We will pay the costs of return of a book/goods if the products are faulty or misdescribed, or because we have told you of a change to the book/goods, an error in pricing or description, a delay in delivery or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (e.g. you changed your mind) you must pay the costs of return.

The maximum refund amount for delivery costs will be by the least expensive delivery method we offer.

Intellectual property rights

Copyright and all other intellectual property rights in all books and goods sold by Sawday's shall belong to and continue to belong to the owners of such rights.

Your personal information. 

Our privacy policy explains what we will do with your personal information.